OFFHOURS

A supplier writes to The Accountant

Never answered. Never lost.

The Accountant
The Accountant doesn’t act on email from people outside the company, but hands it to finance the next morning.

In

HostCo emails at 17:48 from billing@hostco.example asking when invoice 2231 will be paid.

Out

Done

No reply to HostCo, and the request in Faton’s morning digest with the amount and due date.

What it does

It treats an outsider’s email with care.

  1. 01Checks the sender against the company’s people
  2. 02Leaves the email unanswered
  3. 03Records that it didn’t act
  4. 04Puts it in Faton’s morning digest with the thread link

When it asks you first

Outsiders can’t give it instructions.

  • Never acts on email from outside the company
  • Never replies to a sender it doesn’t know, since the address could be forged
  • Hands the request to finance instead

What you see

Faton sees the request the next morning, with everything needed to answer it himself. Every action is logged.

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