A supplier writes to The Accountant
Never answered. Never lost.
The Accountant

In
HostCo emails at 17:48 from billing@hostco.example asking when invoice 2231 will be paid.
Out
DoneNo reply to HostCo, and the request in Faton’s morning digest with the amount and due date.
What it does
It treats an outsider’s email with care.
- 01Checks the sender against the company’s people
- 02Leaves the email unanswered
- 03Records that it didn’t act
- 04Puts it in Faton’s morning digest with the thread link
When it asks you first
Outsiders can’t give it instructions.
- Never acts on email from outside the company
- Never replies to a sender it doesn’t know, since the address could be forged
- Hands the request to finance instead
What you see
Faton sees the request the next morning, with everything needed to answer it himself. Every action is logged.
























