The AC is broken, and it gets followed up

Reported once. Chased until fixed.

The Office Manager reports a repair to the landlord and keeps chasing until the person who raised it says it works.

In

Dion messages on Slack at 15:20: ‘AC on the 2nd floor is dead again’.

Out

Done

It’s logged and reported to Prona Property, noting it’s the third time since August, with a check-in the next morning at 10:00.

What it does

It treats follow-up as the job.

01Logs the fault and emails the landlord
02Points out how often it has happened
03Checks back with Dion the next morning
04Chases the landlord again and copies Genta if nothing has happened

When it asks you first

A person stays in the loop.

Emails to the landlord wait for Genta’s approval while on probation
It keeps the issue open until Dion confirms it works

What you see

Dion sees the issue reported, followed up and kept open until it’s fixed. Every action is logged.

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